Panda Education is committed to protecting the information privacy of its staff, clients, associates and partners.
The purpose oft his policy is to inform staff, clients, associates and partners why certain information is being collected, where and why it is being stored.
What we collect
Course Participants (Customers)
We may collect the following information:
- Name, job title and organisation.
- Personal information including date of birth, ethnicity, additional learning needs, employment status
- Contact information including email address, telephone and/or mobile number.
- Demographic information such as postcode.
- Other information relevant to customer surveys and/or offers.
- Contact name, e-mail address and phone number of Finance contact with the organisation
For Agored Cymru learners please see their privacy statement
How long do we keep your information?
Apprenticeship learners – 10 years (in accordance with Welsh Government Requirements)
Private Customers – 5 years (in accordance with Agored Cymru requirements)
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping – used for registering with awarding organisations and contracted funding partners
- We may use the information to improve our products and services.
- We may periodically send promotional email about new services or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or letter.
- We may use the information to customise the website according to your interests and requirements
- For invoicing purposes
- Name, organisation
- Contact information – e-mail address, telephone number,
- Payment information including bank details
- Personal information including past certificates, work experience, DBS check, EWC registration
How long will we keep your information?
Two years after termination of your contract in case of any queries or disputes.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online